What does it take to become the leading choice for bus service providers? In conversation with Christopher Tabaraki, business director of DINOBUS, the most important aspects of the company’s operations are discussed in detail. The company offers electric apron bus solutions known for fast delivery times and easy, cost-effective maintenance. With the objective of providing total end-to-end support, DinoBuses are an attractive option for companies joining the green energy initiative.
Christopher Tabaraki has been a key member of the company since its inception, actively developing the products and services based on decades of foundational knowledge of European markets. With an expansive track record of expanding the DINOBUS network to many countries, Christopher can often be found at expos and airports, ready to discuss solutions.
What are common issues that airports and ground handling companies face when it comes to bussing? How would you approach these issues?
Our customers will find that our company has done its research, not just in customer needs and passenger transportation, but in every stage of successful operations. Our company concentrates on these key components to ensure their success:
Accessible Customer Support: Providing unreserved customer support is fundamental. We communicate well because we understand the obstacles our clients face in daily operations.
Large reduction on maintenance cost: compatibility and simplicity are a must, as it reduces the cost of spare parts replacement. Additionally, spare parts are available instantly to reduce the overall downtime of the units.
Reducing roundtrips: A large passenger capacity to reduce extra rounds on the apron; the simplest way to save on roundtrips.
Reduce downtime: to minimize waiting times, we guarantee a fast delivery of 6-9 months, with subsequent repairs and maintenance resolved promptly.
Why is strong client support so important in the current market for apron buses?
The reality is that when a fleet of twenty vehicles is operating, at any moment there can be several units standing by idly because of maintenance issues or missing spare parts. A part of DINOBUS’s appeal is the consistent cutting down of downtime to the absolute minimum, ensuring that such obstacles do not affect our customer’s operations.
After delivering the bus, do you have a dedicated team to support the integration process? I would like to know more about the After Sales department.
So, what can a customer expect initially?
After the initial order and confirmation of the conditions (such as standard equipment, delivery location, and modifications) our clients can sit back and relax. We take care of customs, shipping, and any issues that may arise. DINOBUS is consistently attentive to customer needs. And with a reliable factory and streamlined chain of supply, the process is stress-free.
How does it support orders?
We already have a number of methods implemented for providing total support. On the delivery of the buses, our team arrives onsite to train drivers and mechanics on safe operation. In addition, they ensure that qualified partners are available on-demand to conduct any needed service. As well, our team will send reminders when routine maintenance should be conducted. In the event of an unforeseen issue or damage to the bus, our technicians are always on call and available to travel onsite.
Compared to diesel, what are the benefits of your battery?
Based on our research for optimal battery usage, the standard DINOBUS battery provides ample operational time in itself, along with the option to increase or decrease the set battery capacity to match your requirements. It’s important to have long-lasting battery and minimal charging time. To accommodate this, any DINOBUS model can reach full charge in under two hours with fast charging. We believe in the quality of our battery technology, and as a result we are offering eight years of warranty for batteries, with no charging cycle limitations and a possibility of warranty extension.
Speaking of design, why is the design kept so simple?
From a driver’s perspective, a familiar design reduces the learning curve, and the bus remains compatible with a variety of infrastructures. In our research we found that switching to overly ‘futuristic’ styles can complicate the production of spare parts and slow down maintenance. While it may be visually intriguing, it lacks practicality.
DINOBUS can work in any environment, how is that?
The body of each bus model is designed to ergonomically improve air circulation and as a standard, each unit also arrives with a built-in air conditioning and heating system that efficiently retains a comfortable interior in any climate.
What are the delivery conditions?
In total, delivery takes between six to eight months, depending on the quantity of buses ordered.
How can the delivery time be so short?
The process gets a head start at the factory. With the main frame of the bus already in stock, it gives us the additional competitive edge of producing a unique order within two months. DINOBUS works exclusively with responsible suppliers and manufacturers, and partners with reliable logistics partners that can reach the delivery location without delay.
How much customization is available for orders?
Everything from the interior design to the exterior build is available for modifications, additions, and reductions. In case the standard battery capacity is not suitable, a more fitting option will be installed. Accessibility features can range from standard to specific requests, depending on the quantity of the order.
Do you think DINOBUS is capable of adaptation and keeping up the high standard for the foreseeable future?
Yes, DINOBUS is more than capable of sustaining high quality partnerships, because being a young company allows us to maneuver the market during changes in demand, and still benefiting from extensive experience in the bus industry while having a large company supporting our goals.
One of the most important facets of a profitable and sustainable company is partnering with an efficient supplier. This is where DINOBUS steps in. For more information about models, questions and inquiries, contact our business department for fast solutions. Stay connected with DINOBUS on LinkedIn, Facebook and Instagram to be up to date on events, updates, and information.